I had a lead on today’s assignment grading, until Frank brought me his replacement phone. “It’s not activating,” he said.
The cascade soon followed. Verizon’s website offered no workable options. Customer service proved an overlong wait–interrupted when my doctor’s office finally returned my call. A virtual trouble-shooter ran every protocol without providing a solution.
I finally asked him the obvious question. “Did the package come with any literature?”
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