There is a debate about whether or not you should manually moderate all comments before allowing them to appear on you blog. I personally do not moderate every comment. I do moderate every first comment from a reader and it is usually fairly easy to spot who is genuine and who is a spammer.
Spammers should not be allowed on your blog if you can possibly prevent it. They will, if you are not keeping an eye on the ball, fill your post comments with their advertisements for everything from Russian brides to sex aids, training shoes to financial scams.
Should a spammer get through the many barriers WordPress has put in their way, a vigilant blogger will soon spot their comments and consign them to the spam folder with a single click. Once sent to spam, Askimet generally gets the message pretty quickly and all future comments from that source will also be sent to spam.
Every WordPress blog has a spam folder. It is easy to find via the classic dashboard, accessed by clicking My Sites (top left of screen) > scroll down to WP Admin > Comments – then click into ‘spam’.
You could just leave the spam folder to get on with it, consigning the odd comment to its murky depths, but it is well worth making a habit of checking and emptying in regularly. I get a lot of spam, so I check at least once a day so that I only have a few pages to go through. Many people get very little spam and months will go by before a page is filled… if you keep an eye on the folder, you’ll soon see which end of the spectrum is yours.
You should, however, check the folder because, quite frequently, legitimate comments from friends and regular readers wind up being shunted in amongst the garbage for no apparent reason. It is worth letting the person concerned know this is what has happened as, if it becomes a regular occurrence, they can contact support for help resolving the matter. (See below).
If you are finding a lot of legitimate comments in spam you can also contact Akismet Staff yourself directly at http://akismet.com/contact/ and type ‘spam’ in the search bar. A menu will appear from which you can choose the most appropriate statement.
Legitimate comments may also end up as spam if they contain links. Depending upon your chosen settings, comments with any link, or with more than one, may be automatically spammed instead of being put on your pending comments list for approval. Pingbacks always go to pending and require manual approval.The ‘pending’ folder can be found on the comments page menu and contains anything awaiting manual approval.
Some comments will be cold-bloodedly sent to spam… or trashed… at least on my blog, legitimate or not:
“Wow, fantastic article! Please check out my blog/buy my book/follow me at http://dontbesogullible.com”
I am always happy to read relevant material from other writers who leave a link in a genuine comment. Those who wish to promote their work are welcome to contact me to discuss being a guest on the blog… I do not like enforced promotion through irrelevant links in otherwise pointless comments.
Spam comes in many guises and the unwary often open the door to spammers through a seemingly innocuous or complimentary comment.
“I could not resist commenting. Exceptionally well written!”
A novice writer will flutter with pleasure reading this type of thing… experienced writers are not immune either. So how do you know whether it is a genuine compliment or spam?
Check the sender.
In the spam folder you have access to the sender’s email and often a website address. You do not have to click on them, just look at them first. If their email advertises ‘russian women want…’, ‘designer…’ or ‘cheap..’ anything, it is spam. Hover the mouse over websites to get a preview without clicking…that can tell you a lot.
If all else fails, click through… genuine blogs have lots of interesting posts, not just curated that is a mish-mash of financial/political articles. Some effort is made by a genuine blogger… and there are normally more than half a dozen posts. ‘About’ pages that still have the ‘lorem ipsum‘ placeholder are also usually a no-no. Granted, a few new bloggers may not have completed their ‘about’ page and may only have posted a few times, but you can generally tell at a glance…
If there is no website, it is probably spam, although occasionally readers who are not themselves WP bloggers may show up without an avatar or website.
Beware too of those websites that have been taken down when you visit them. There may be good reason for that… Or it may be one of my pet niggles… a legitimate blogger who has changed their blog to a new site but forgotten to update their Gravatar profile with their new site address….
Language is also a giveaway. The international blogging community contains writers from across the globe, many of whom do not write in English as their first language. A few errors or an odd turn of phrase does not make them spammers. However… this sort of thing definitely does:
“Considerably, the actual publish is usually the finest about this deserving topic. I agree with your results and in addition could excitedly anticipate your potential updates. Merely just stating thank you’ll not merely you must be sufficient, for that wonderful quality inside your writing. I’ll appropriate away seize your rss feed to stay up-to-date with any kind of updates. Genuine perform and in addition considerably achievement inside your enterprise dealings!”
You quickly get the hang of checking through spam in a matter of minutes:
- Anything that doesn’t have a Gravatar picture is unlikely to be from a fellow blogger… but sometimes people have not set up a full Gravatar profile, so be wary of deleting them.
- Comments by invisible people without profile pics and on ancient posts are probably spam.
- Essays half a page long or more are almost always spam… but occasionally they are really interesting comments.
- The same or similar comment from multiple sources, or the same source sending multiple comments at once, is spam.
- Calculated insults are spam. We are not talking about criticism, debate or disagreement here…all of which are legitimate comments… but those baldly insulting comments designed solely to provoke a response from the writer. Remember that by responding to a comment, you automatically ‘approve’ it.
Once you get your eye accustomed to the type of thing that constitutes spam, you do not have to read the comments in your spam folder… a glance will tell you whether to restore or delete…. and there is an ’empty spam’ button
so you can approve individual comments and mass-delete the rest.
One last thing to bear in mind… your blog is your blog. You set the standard and decide where the limits are. While I welcome questions, debate and differing opinions, I will not permit comments that breach standards of human decency, respect and compassion to be visible on these pages. I will not tolerate trolls, whether they aim themselves at me or my readers. They are, in my opinion, also worthy of the spam folder.
Great clear advice here Sue!
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Thanks, Ritu 🙂
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Thanks Sue – Aksimet is great. I’ll definitely check spam folder – good idea.
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It is surprising what finds its way in there…
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Thanks for some really useful advice for this new blogger !
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Glad to be of use, Michael 🙂
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I follow the same comments approval policy as you, Sue. I moderate all first-time commenters and if they are reasonable level-headed people, I allow all future comments from them.
I agree with you as regards the importance of checking the spam folder for legitimate comments. I have (once or twice) had to apologise to a reader for the delay in approving their comment owing to it having been consigned to my spam folder, which was rather embarrassing.
A tactic employed by some to generate clicks on their site is to reblog a post, then delete it in the hope that you will not notice that they have done so. I remember a blogger reblogging one of my posts. I thanked them on the original post and clicked through to the reblog in order to leave a thank you on their site. The reblog wasn’t there. I politely contacted the blogger (who had replied to the “thank you” (on my original post) explaining that their reblog had disappeared. They responded that they didn’t know what had happened. The reblog never reappered on their site so I can only conclude that the purpose of their action in reblogging (then deleting the reblog) was to generate clicks on their own blog. I guess the moral of the story is to always check (with new commenters) that any reblog is still present on their site before thanking them. If it has disappeared its probably a good idea to delete their comment on your original post to prevent your followers from clicking on their site.
Thanks for your informative post, Sue. Kevin
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Thanks, Kevin. I do check unknown blogs who reblog or link back…they are not always legitimate, but most of them are…and I am always grateful to those who share a post.
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Well said, Sue. I’ve had a lot of trouble with spammers lately and this is all wonderful advice.
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I get oodles of the stuff… some of it is just hilarious 🙂
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I just bin it.
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So do I…usually 😉
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Very nice article.
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Thank you.
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You are most welcome
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Reblogged this on anita dawes and jaye marie.
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I never knew that blogging would be so complicated… thanks for keeping us on our toes, Sue!
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Neither did I, Jaye, but it keeps our minds agile 🙂
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Such a good job that the brain cannot tire then…
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🙂
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Reblogged this on All About Writing and more.
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Thanks, Henrietta 🙂
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Great advice Sue. I’m so bad about checking my spam folder. Better head on over and check it.
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I used to be too…till I realised how much easier it is to clear it daily 🙂
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Oops! After saying I was going to head off and check my folder I forgot all about it!
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Oh dear… 😉
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Reblogged this on Die Erste Eslarner Zeitung – Aus und über Eslarn, sowie die bayerisch-tschechische Region!.
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Great advice, Sue. I must check my spam folder. I was going to do it after Debby Gies did a post on some of the funny comments from spammers she found in her spam box – but like so many things I mean to do…
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They can make for amusing reading sometimes…but I have to wonder what on earth they think they are writing… 😉
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I can’t even think about spam without Monty Python. Never the Less, good advice.
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But of course… I should have included a video clip 😉
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spam, spam, spam, spam, spam, spam, spam, spam, spam…. wonderful spam!
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😀
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Thank you for this Sue. I JUST recently discovered that I HAD a spam folder. 🙂
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I think it may have been a comment from you, Penny, that made me write this 🙂
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Excellent and thorough post, Sue. I made fun of spam a few weeks ago, but it is actually a serious topic deserving attention. When I was a new blogger, I was hooked a few times by comments that should have been spammed. Not pretty.
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Ah, it was your blog post – not Debby Gies. Sorry!
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No problem, Mary. I can’t keep track either. 😀
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Me too, Diana… but it is easily avoided if you know how 🙂
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Reblogged this on Author Don Massenzio.
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Thanks for sharing, Don 🙂
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You’re welcome
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Reblogged this on Chris The Story Reading Ape's Blog.
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Thanks for reblogging, Chris 🙂
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Welcome, Sue 😀
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🙂
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Thank you for the advice and the reminder, Sue. I do forget to go and check the spam folder and a few of my friends do seem to end up there now and again.
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We all get lost in there sometimes 😉
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As I’ve commented before, I seem to attract more spam than most bloggers (well over a million according to Akismet), so I now must approve every comment or they keep getting through, especially on older posts where I guess they think I won’t check for them. I usually can’t spare the time to dig thru pages and pages of spam-trash, especially since I rarely find legitimate comments when I do so. But I do make it a point to check once in a while, just to keep Akismet on its toes – lol.
Other than that, I am in total agreement with your excellent advice. I wish I had read something like this when I first started blogging. Thanks so much for a great review.
xx,
mgh
(Madelyn Griffith-Haynie – ADDandSoMuchMORE dot com)
ADD/EFD Coach Training Field founder; ADD Coaching co-founder
“It takes a village to educate a world!”
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Thanks, Madelyn. I still check every comment …or at lest the ones that show up in the notifications! xx
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I DO respond to all comments from the notifications bar — but the spam-trash is beyond me most days.
xx,
mgh
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I can understand that…though I wish to notifications bar would catch ALL the comments…it misses so many… xx
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Maybe it’s theme-related? Mine seems to get all but the spammed (and the non-WordPress sites). If the drop-down listed spam too I would be SWAMPED (and so would they!)
xx,
mgh
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Good grief, I meant all except spam! 😀 No, it misses WP bloggers too xx
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WHAT a hassle! I am so sorry – and curious to know what to watch for. How can you tell they’re being missed? (i.e., do they show up anywhere else — like pending or spam folders?) Do they get on the page without approvals? Or do you have to wait to hear from followers that they tried to comment?
Speaking of WP glitches – did you ever get your 300 followers back (or an answer about what’s going on)?
xx,
mgh
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You can’t tell…unless you go through, post by post…which I try and do daily as well as using the notifications. There are always pending and spam to check for ones that have not cleared or have gone astray, but the missing ones just go missing…
Yes, by the way, the disappearing followers magically reappeared all at once… xx
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So great to hear you got your followers “back.” Losing over 300 in an eyeblink sounds horrendous. (Some people don’t even have that many – for context).
I guess the only way to hold the chronic WordPress glitches is that they mirror life itself – “Some things are crazy-making: deal with it and move on!” 🙂
xx,
mgh
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What you can’t change, carry forward 🙂 xxx
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lol – and meditate to deal with it! 🙂
xx,
mgh
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That too 🙂 xx
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Reblogged this on BOOK CHAT and commented:
An excellent guide to recognizing and controlling spam on your blog by Sue Vincent.
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Thanks, Michelle.
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My pleasure. 😊
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I get very annoyed by Spammers, but as you know Sue, I am also unfortunate enough to end up in the Spam folder myself sometimes! I am glad that you always fish me out!!! 🙂
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I get lost in there too sometimes and I’m always grateful to be rescued 🙂
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Great post Sue. It sounds like you and I both do the same FBI tactics to investigate comments to check if they’re spammy. especially if they are new commenters. I always let my readers know if I found them in the ‘dumpster’ and appreciate the same courtesy as it seems every so often I do end up in spam. 🙂 xx
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I do too, Debby, and will always mention a rescue from the murky depths so commenters know they may have been unfairly relegated… xx
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Great minds! 🙂 xx
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🙂 xx
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Great post, Sue. I don’t get a lot of spam, but I think I need to check my folder more often. I checked a few days ago after another blogger told me that WP had eaten her previous comment. There it was, actually there they were – all three duplicates. When WP ate the first, it ate the next attempts too. It was easy enough to unspam one. I always check the websites of new followers too. I don’t automatically follow, particularly if their website looks dodgy in ways you described above. I do usually click through though, so I appreciate your advice about hovering. Thanks.
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I never just follow automatically either, Norah… it is only a number unless you are going to actually read their posts.
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That’s very true, and there’s just too many to read every week. I’m very selective.
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You have to be. Even so, I seldom have hours enough in a day to read, consider, digest and leave the comments many pieces deserve.
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Nor me! We prioritise and do what we can. 🙂
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I’m fairly sure that is all we can do 🙂
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I moderate first time commenters.. but someone found me in their spam folder today.. some of my posts get the red light for certain body systems! But you do meet a completely different class of person there! Thanks for all the tips Sue…xx
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Oh I agree, Sally… a very different class of person 😉 xx
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It can sure get irritating to receive all the spam emails and like you rightly advice, I check often and fish out valid comments from the chaff otherwise I would have pages and pages of spam emails. Great post.
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Thanks, Jacqueline…yes, well worth a regular check 🙂
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Pingback: Smorgasbord Blogger Daily – Monday 24th July – Hugh Roberts, Jan Moore and Darlene Foster, Mary Smith and Sue Vincent | Smorgasbord – Variety is the spice of life
Thanks, Sally x
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I’ve had terrible problems in the past with all my comments going to the WordPress spam folder, Sue. Even to this day, WordPress has not been able to tell me why it keeps happening. However, the Spam Monster (touching wood) has not visited me lately.
I check my spam folder every day, sometimes twice a day. I’m pretty good at spotting spam and will delete it, but I’ve had some eye-popping moments when reading comments on some other blogs. I do choose to moderate all comments, and I think this helps. The reason why I do that is that I once had somebody who left several nice comments and then, out of the blue, left a nasty comment aimed at another blogger on one of my posts. Due to the time difference, the comment was on the post for over six hours before I had a chance to delete it. It’s only happened once, but I’m loathed to now move away from moderating all comments.
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I can understand that, Hugh and although I am happy to host differing opinions in the comments, will delete anything I consider sheer nastiness. Especially when it is aimed at others!
I have been lucky, however, to have to do this only a couple of times across all the posts on the blog. If it became a regular occurrence, I too would moderate the lot. For now, I just make a point of reading them all.
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Pingback: Friday Roundup – 28th July | Stevie Turner, Indie Author.
Thanks, Sue. Great advice. Recently I added Shield Security after some concern about people trying to sign into my account and I seem to get less spam now. But every time WordPress changes something there are followers whose comments end up in the spam folder. Happy New Year!
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