The problems with the ultra slow to non-existent internet connection continue and, after several days struggling with this, my patience is running quite thin. You’ll note the British reserve there…
The online chat support died and failed to resuscitate after I had been queuing for a good while, just before it said it was my turn. I now sit amid the spaghetti heap of wires, renewed and replaced just in case, with the laptop also unable to connect… just in case it was the PC not the connection…still waiting for a second call back from my service provider, who not only failed to rectify or identify the problem but also failed to do much at all other than kill what little internet I had left and inform me that my connection is so unstable it drops out twenty or thirty times a day and so slow it is barely registering.
This I had already told them.
I live 40 miles from London and two miles from the exchange. You would think they could do better.
And they have an automated line with scripted assistants at the other end.
And there is a reason I dye my hair red.
However… having singed my son’s ears rather than be other than polite to the scripted assistants… (he used to work in their business to business sector and is thus, thankfully, sympathetic and understanding of my frustration) I feel the need to calm down before I pick up the phone yet again as I have not been called back within the requisite hour and then some…
Apart from anything else, it upsets Ani if I lose my temper.
About the only thing I can access from the computer is the blog; even emails have to be dealt with on the phone at present, assuming I can get both a signal and a connection, but somehow, though struggling, WordPress seems not to overtax the connection…. At least some of the time and with some of the functions.
Even if each page takes ten to fifteen minutes to load.
For which I am truly grateful.
Sue Vincent's Daily Echo 
After 13 years, Charter finally fixed out pole connection. Miracles CAN happen. Eventually. Hang on in there.
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I need that reassurance, Marilyn 🙂 Thank you!
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Bloody infuriating, I call it, Sue! You have all my sympathy on this one. WordPress seems to be on a slow- down as well at present. Planetary action, perchance? xxx
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If you mention anything sounding vaguely like Mercury retrograde, Ali, you and me will fall out 😉
(Well, not really….!)
Bloody BT… naffing ridiculous… you would think that this close to the metropolis we’d manage at least a half decent connection.xxx
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Absobloodylutely! Totally outrageous, the whole thing. Bet the Fat Cats and Corporate Wankers are not having this kind of hassle; funny that it only ever seems to hit us small and insignificant people! Bet if it was some utter tosser in the government, whose only claim to fame was walking briskly whilst holding a piece of paper, BT would have fallen over themselves in a frenzy of oleagenous crawling to sort it out, like yesterday. xxx
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It is the whole system at fault…not the people doing their job who, scripts aside can only do what they are allowed as politely as they can. Even if they don’t phone back or action what they are supposed to action …grrr…
All my work is internet based apart from Nick and it is making life damnably difficult…let alone wasting the book promotion as I can’t actually communicate anywhere to promote it apart from here! xxx
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It all sounds very frustrating. Why on earth is your service so poor….I just asked hubby and he tells me that there is a massive internet war going on at the moment, causing all sorts of problems right across the UK….but you must be in some sort of concentrated vortex Sue! Let’s hope they can fix you soon…at least wordpress is still working 🙂
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It is, though sadly I know I’m not on my own. A lot of people seem to be having similar problems at present, but given what these companies charge it cannot be acceptable to leave folk without decent service for so long.
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So true…..you pay for a service and it’s up to them to sort it out.
It’s strange enough being off line when you know it’s coming….our holiday last week….but at home and unplanned is very frustrating!
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At home, with a workshop coming up, students waiting for journal responses and midway through a book is ruddy appalling… Ah well, patience they say is a virtue… and at least one of those to my name would be nice 🙂
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horribly frustrating –
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Hi Sue,
In Aylesbury where we stayed a few days last summer in a hotel that was a bit too upper crusty for us, we kept getting bounced off the internet every few minutes — and what was more infuriating, we had to pay for internet time and start over each time. The placid hotel desk people acted really smug. That kind of wide eyed “Really? I can’t imagine why that might be happening. Four pounds please” thing. I had a connectible Kindle which connected but would mostly just do email so I tried the one in the lobby. That was to try to contact my mobile carrier to figure out why I was paying for phone service overseas which I wasn’t getting. After several layers of attempting to reach live chat the internet would go down right at the worst possible time. My long suffering other half was going crazy trying to calm me down. Remind me not to turn purple the next time I hear something along the lines of “Your SIM card needs an activation code.” 🙂 My sympathies and hope it isn’t a contagion that is regionwide!
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Those five miles between here and the town seem to make alll the difference… that is the best service 🙂 You get the picture though!
Love to you both x
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That’s so frustrating. I’ve been there. So sorry you are dealing with it. It’s bad enough to not have the internet working but the service providers just make it ten times worse in my opinion. Hugs.
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They do… but it is an exercise in patience, I suppose… with the odd excursion into foaming at the mouth 😉
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Know the frustration well and one of the most taxing exercises of patience which I mostly fail at is trying to “fix” my laptop or internet service by phone.
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Awful, isn’t it? And when you can’t actually reach the department you want because of their automation, I am surprised things remain in one piece in my vicinity 🙂
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😉
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