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It wasn’t much, in the greater scheme of things, but I was unaccountably angry. Not much I could do on the far end of a phone, but even so… the incident had hit a tender spot. It wasn’t even my story this time, but, like most people, I have been on the receiving end of it often enough and it never fails to ‘get my goat’. Even worse, I have been as guilty of it as anyone. It is a very difficult flaw to avoid, based, as it is, in some of our oldest instincts for survival.

“You should not judge a book by its cover”… or so the saying goes. In the world, of books, however, we all know that the cover is the first thing you see and the first thing likely to make you pick up a completely unknown tome. Scroll through an…